AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3.9K members online now
3.9K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

AdWords warning due to excessive capitalization of industry standard acronym and ad not showing up.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have the work Acronym FPGA in my Business add, which stands for Field Programmable Gate Array and is a well known Acronym within Electrical Engineering. My adwords gives me a warning and tells me to fix this. As well If I do a search on local FPGA design companies , My add never shows up. YET other compaines with the same Acronym do show up,  How do I fix this when there is no Support to contact, and Why am I paying money for an add that never get published.

 

GoogleAdWarning.pngCapitalization Warning

1 Expert replyverified_user

AdWords warning due to excessive capitalization of industry standard acronym and ad not showing up.

Top Contributor
# 2
Top Contributor

Only support can review and approved the ad. This requires a review by a Policy specialist.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

AdWords warning due to excessive capitalization of industry standard acronym and ad not showing up.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

how do i accoomplish that where there is no physical way to contact support?

AdWords warning due to excessive capitalization of industry standard acronym and ad not showing up.

Top Contributor
# 4
Top Contributor

Only during support business hours. (Depending on your location)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

AdWords warning due to excessive capitalization of industry standard acronym and ad not showing up.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

thanks for the help but you are missing the point.  There is No number to contact someone. and no link to send email.  Going through a forum for support for a PAYING customer is complete BS.    my paid ad has been running for several months and I have paid several hundred $$ apparently for nothing.   My question for anybody is How do I Contact Support. to Fix This.  This is Googles main stream of revenue and seems pretty poor way of addressing your customer base with no support.  or some hidden way after contacting 7 people who point you to someone else.  Where is the Direct Support Link.   Where is the button that fills out an email form for support?   Where is the customer support phone number,   The AdWords website links are so convoluted, there are none posted there?   At least I can't find them.  I would have to believe a company that relies on advertising revenue has a better customer support system than what appear to be the only thing available now (a forum)

AdWords warning due to excessive capitalization of industry standard acronym and ad not showing up.

[ Edited ]
Top Contributor
# 6
Top Contributor

AdWords support does not work during weekends and during official holidays. 

I disagree that a paid Google service  should offer support 24/7.  Most of the online services I subscribe to and pay for offer support by agents only during business hours.  (And in any case, we have no leverage  on Google's operations)

CS  hours  can be found in this link, or by "contact us" in the drop down menu in the gear icon (on your account)

https://support.google.com/adwords/answer/7217785?

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

AdWords warning due to excessive capitalization of industry standard acronym and ad not showing up.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

thank you very much,  This will help me greatly.  My frustration was with not being able to easily find a link to support.