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Understand Google's advertising policies, including ad approval status and account suspension
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AdWords beginner, namedayz.com - why suspended?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All, today, I received email related to ,,Account suspended for billing information". To be honest, I do not know what the problem is, because all my credentials are OK, I am using AdWords just for 2 weeks, and do not have any other accounts (as I see is obvious here in forum questions) - I am beginner. Is there anything wrong with my website http://www.namedayz.com/ ? Is it needed to sell something directly to be OK with Adwords, or what is the problem? The site is used for creating printable calendars and I have positive feedback on that, commercial model on sale basis is being prepared. Thank you all for help.

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Re: AdWords beginner, namedayz.com - why suspended?

Top Contributor
# 2
Top Contributor

Hello there;

What is your goal in advertising this site on AdWords? What is the business model? How are you going to make money out of this site?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: AdWords beginner, namedayz.com - why suspended?

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Moshe,

   as I wrote before, business model is freemium with (near future) exclusive addons - unique templates, possibility to change fonts, sizes, marking own dates etc. I think there is much to do, even in such an easy thing as printable calendars area. Could you tell me, what kind of terms is this site violating right now please? I hope this does not looks like information harvesting as I have seen some examples in the forum. Thank you for opinion.

Re: AdWords beginner, namedayz.com - why suspended?

Top Contributor
# 4
Top Contributor

As you correctly pointed out, I am suspecting that this business model, violates the information harvesting section of the policy and hence,  cannot be promoted on AdWords;

 

>> Google doesn't allow the promotion of sites that offer incentives  in order to collect users' personal information;

>>Google doesn't allow the promotion of sites that collect personally identifiable information in exchange for a free gift

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: AdWords beginner, namedayz.com - why suspended?

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hello, thanks for clarifying, now I understand that. I would like to ask you, if this decision is final from Google, because I received email with link to reconsideration : https://support.google.com/adwords/contact/pf_suspended and not the final one with ,,thank you, bye bye" I have seen here in forum. Of course, I would send it after I will be inside this policy (=after proper business model will be implemented) .  Do you see any other problems please? I would be really happy to save my account.

Re: AdWords beginner, namedayz.com - why suspended?

Top Contributor
# 6
Top Contributor

Hello again
Please copy / paste here the FULL suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: AdWords beginner, namedayz.com - why suspended?

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Dear AdWords Advertiser,

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,
The Google AdWords Team

 

 

------------

The second email was in my domestic language (Czech),so just a translation - stating that this account is in violation of AdWords terms and was suspended.

There is a link for sending reconsideration request with well-known link:

https://support.google.com/adwords/contact/pf_suspended

 

I suppose before sending this request, website must be fully inside policies.

Re: AdWords beginner, namedayz.com - why suspended?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I send you as well the original email (in czech, simply use translation tool) :

 

Vážený inzerente, děkujeme za Váš email.

*** Na tento e-mail generovaný systémem neodpovídejte. ***

při kontrole vašeho účtu jsme zjistili, že tento nebo související účet porušuje zásady AdWords. V důsledku toho byl účet bohužel pozastaven a vaše reklamy se na Googlu nadále nebudou zobrazovat.

Podmínky využívání účtu AdWords jsou součástí smluvních podmínek, které si můžete přečíst na adrese https://adwords.google.cz/select/tsandcsfinder.

Máte-li na účtu zůstatek předplacených prostředků, můžete kdykoliv požádat o refundaci podle pokynů na adrese http://support.google.com/adwords/bin/answer.py?hl=cs&answer=1703646.

Pokud se domníváte, že jste splnili všechny smluvní podmínky a chcete podat žádost o přezkoumání, vyplňte následující formulář: https://support.google.com/adwords/contact/pf_suspended.

Upozorňujeme, že vaši žádost nebude možné zpracovat, pokud nebudete splňovat naše smluvní podmínky.

Děkujeme za spolupráci.

S pozdravem
tým Google AdWords

Re: AdWords beginner, namedayz.com - why suspended?

[ Edited ]
Top Contributor
# 9
Top Contributor

It seems that the decision is final, since the account was reviewed again after the initial email.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: AdWords beginner, namedayz.com - why suspended?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I hope there is some chance to return back, since that email states we can file a reconsideration after our site is under AdWords policy. I would like to ask you for your opinion, since the site is changed now to have clear business model:

 

http://www.namedayz.com/?m=6&y=2013&s=1&c=&l=en

 

I have also updated contact information to be completely clear & transparent. Is there any problem now by your opinion?

 

To be honest, I have read AdWords terms upside-down, but I did not associate their policy regarding to information harvesting or free gifts to my website - I think ,,normal" advertiser would need a lot of imagination in case like me, when you need their email just for login (=identifying) purposes to save their calendar & more options, and not for black-hat techniques as they call it. I think the problem was business model was not too much visible until now.