AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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AdWords account suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We got the suspension notice for www.DenverITSupportPros.com. In reviewing all the recommended documents and links we cannot see any violations of AdWords policies.

Re: AdWords account suspended

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Bob C Smiley Happy. Welcome to the community.
What was the reason for suspension? Have you called the AdWords customer support?

Re: AdWords account suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Question is what message u r getting in red area .. Looking ur website seems to be no disclaimer in website.

Re: AdWords account suspended

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆
We are a group of tech support companies who is going to organise protest in front of google office iin gurgaon. We request all tech support and their employees to join us. Protest will start on friday the 18th at 9 am in morning. Please come and support us and ur business.

Re: AdWords account suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Here's the explanation direct from the Policy Team:

  1. Add a disclaimer under the performance guarantee seal
  2. Please add full pricing structure of available services/packages.
  3. Finally, the landing page must contain a clear disclaimer of non-affiliation with the third-party company (ex: Microsoft)

For an IT support company there is no price list, it's repair and maintenance work, usually an hourly project. An NO ONE lists their hourly prices on their websites.
After a couple phone calls they removed the suspension - but not after making us look like total fools to our client.