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Understand Google's advertising policies, including ad approval status and account suspension
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Ad violating policy despite numerous complaints

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

HI

I have reported a UK ad on numerous occasions for violating the Official Services policy of Google yet despite this the ad is still showing at no.1 spot and now the company also has a further ad showing at no.3 spot but with a different landing page.

Why doesn't Google do anything about this?

 

Thanks in advance for any assistance in this matter

1 Expert replyverified_user

Re: Ad violating policy despite numerous complaints

Community Manager
# 2
Community Manager
Hi ron,

Can you reply with the link location of the ad ?
Here's how to get it: Right click on the ad ---> copy link location.

Thanks,
Mini

Re: Ad violating policy despite numerous complaints

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

HI Mini

Thanks for your reply

the link is as follows http://www.google.co.uk/aclk?sa=l&ai=C39dG0NlOVPmtMcGW7gbDpIGADImA2eEF6cStqd8B6cOqnNgCCAAQASgCULeEgO...

 

The violations are that the disclaimer is in in very small lettering, there are no benefits to why customers should order from here instead of the government site and there are no links to said sites as per the Official Services policy.

 

 

 

Re: Ad violating policy despite numerous complaints

[ Edited ]
Top Contributor
# 4
Top Contributor

Correct;
This is a violation. It sometimes takes a google a while until requiring the advertisers to fix the site.
Continue to report..

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ad violating policy despite numerous complaints

Community Manager
# 5
Community Manager
Thank you ron and Moshe. I will report this in to the correct channels.

Best,
Mini

Re: Ad violating policy despite numerous complaints

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you Mini and Mosche for your insight in this matter
I will continue to complain but have been doing so for many weeks now with no avail.
Best Wishes
Ron

Re: Ad violating policy despite numerous complaints

[ Edited ]
Community Manager
# 7
Community Manager

Here are other ways to provide feedback around AdWords product: 

 

1. At the feedback page on the Help Centre.

 

2. By clicking the 'Contact Us' link at the top of the AdWords Help Centre.

Re: Ad violating policy despite numerous complaints

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hello Mini
I have already dont that too but still no resolve.
I have been filling in feedback etc now since September yet this ad is still showing

I am quite perplexed to why it is still taking to long to remove?
Did you also report please?

Many thanks for your continued assistance

Best Wishes
Ron

Re: Ad violating policy despite numerous complaints

Top Contributor
# 9
Top Contributor
The Policy team works on an enormous number of variations simultaneously.
Report again, It could take a long time...
I know this is an issue; but apparently the team handles these issues is understaffed.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ad violating policy despite numerous complaints

[ Edited ]
Community Manager
# 10
Community Manager

Hi Ron,

You should have received a reply from the support team by now.

 

Let me know if not, 
Mini