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Ad shows enabled but google says there is a technical issue

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# 1
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It has been almost 4 weeks since my biz partner and I set upan adwords account. We created a campaign and ads, wrote the ads and gave billing information to Google.  The account is showing enabled our side (green light) but Google is saying that it isnot enabled and that there is a known technical problem witht he account and that they are working on it. They will not tell us what the problem is not will they give us an estimated time of resolution.  Can anyone tell me what the problem may be and what I should do to help fix this?  Thank you!- Barbara

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Re: Ad shows enabled but google says there is a technical issue

Top Contributor
# 2
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Also pls. share your website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ad shows enabled but google says there is a technical issue

[ Edited ]
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# 3
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Thank you Moshe TLV. Our company URL is Longleafinvestmentproperties.com. Please see text from support e-mail below. Also, on Friday (5/9) I requested a call back from the team that is working on my case but haven't heard anything yet. Thank you again! Barbara N. **************************************************** Hello Barbara,

Thank you for responding to my email. Although the team wasn't able to provide me with any specifics, they stated that this is a known technical issue. Regarding an ETA, I sent them an email requesting an update. Once I hear anything, I will follow up with you promptly. Thank you and Brian for your patience.

Sincerely,
Malcolm B. 

On 04/30/14 14:54:44

Re: Ad shows enabled but google says there is a technical issue

[ Edited ]
Top Contributor
# 4
Top Contributor

I escalated your case to Google, asking a specialist to look into the case.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ad shows enabled but google says there is a technical issue

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# 5
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Thank you . Any information would be helpful. Look forward to hearing more.