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Understand Google's advertising policies, including ad approval status and account suspension
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Ad rejected because it says it lead to a non-functioning website - but its functioning

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My ad keeps begin rejected because it says it lead to a non-functioning website - but our website is fully functioning. Can anyone explain to me how to correct this error? I've checked the url open on multiple browsers etc.
Thank You!

1 Expert replyverified_user

Ad rejected because it says it lead to a non-functioning website - but its functioning

Rising Star
# 2
Rising Star

Hi Cork, how are thing?

 

Usually this is a problem with the auto verification process from Google.

 

You can call support and ask for a manual verification instead: https://support.google.com/adwords/answer/8206?hl=en

 

Hope this helps.

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Leandro Martinez | Basta1Click

Ad rejected because it says it lead to a non-functioning website - but its functioning

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Leandrofm,

 

Thanks for the reply and for the advice.  Silly thing is I can't seem to find the contact form to start a chat or the phone number for Google support on the page, each time I click through it asks me to select my issue and keeps bringing me to help pages that don't help me at all! 

 

Any chance you know where I can find the page with the phone numbers? 

 

Thank you for the help, I'm new to google ads so I'm a bit lost! 

Ad rejected because it says it lead to a non-functioning website - but its functioning

Rising Star
# 4
Rising Star

Sure thing, let me try to help.

 

See if you can access phone numbers through this page: https://support.google.com/adwords/answer/1385067

 

If not, here it is for English and Spanish support: Speak with an AdWords expert from 9:00 AM to 8:00 PM ET, Monday through Friday at 855-607-0431 in English and Spanish.

 

You can try this link to chat support: https://support.google.com/adwords/contact/pre_chat_survey?cfnti=escalationflow.chat&cft=1

 

Let me know if that helps.

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Leandro Martinez | Basta1Click