AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Ad not approved - can't find any explanation why

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been trying to get my ad approved for over 2 weeks now, and google support has been extremely disappointing. Here's hoping you guys can help me.

 

Page: https://www.shockebikes.com/bike/spark

 

The ad policy that I am violating is "Site not working".

 

I have done everything, and read every Google support doc. From checking crawl errors, to ensuring pages render fine for Googlebot, to reading all the policies.

 

I called google support, and they told me the AdWords department can't help me, because this is a "Google Webmaster Tool's" issue. I don't even know what that means.

2 Expert replyverified_user

Re: Ad not approved - can't find any explanation why

Rising Star
# 2
Rising Star

Hi Hussein J,

 

I tried checking your website using this third party tool and got a 502 bad gateway error. This means the website isn't accessible and hence ads aren't approved.

 

Since this is related to your website's server and not related to AdWords, I'd recommend seeking help on the Webmaster Central Forum.

 

Good luck,

Sumanth

Sumanth Sridhar

Re: Ad not approved - can't find any explanation why

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for looking into it Sumanth.

The only way I was able to get a 502 was to use an insecure link (HTTP vs HTTPS). It seems like that tool doesn't follow redirects. If I paste in https://www.shockebikes.com/bike/spark, it works just fine. (There are some 404 errors for assets not referenced which I will be fixing over the weekend).

Shocke Bikes Inc. is secure by default. We don't server anything over HTTP except for trying to get you back on HTTPS through permanent redirects.

 

EDIT: I think I see the problem! For some reason, http://www was redirecting to https://www.www, but it always worked fine in Chrome so I never caught the error.

Re: Ad not approved - can't find any explanation why

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
So I fixed it, re-submitted for approval, and still didn't get approved.

Re: Ad not approved - can't find any explanation why

Top Contributor
# 5
Top Contributor
Hi Hussein,

Chances are it requires manual review due to former issues. It will not happen till around 9am PST on Monday. Even then there will be a queue I figure.

Best,
Lakatos