AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Ad disaproved - Site Violates Policy - Destination not working

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello friends from community and staff, I was having a great week, until today.

I received an e-mail saying that my AD was suspended because my site Violates Policy, Destination not Working.
The exact text used is below:

 

 

Ad Text:

Rei da Dedetização
Macaé e Região
Controle de Pragas em Macaé, Rio das Ostras e toda Região dos lagos
http://www.reidadedetizacaorj.com

Ad Status: Disapproved
Ad Issue(s): Site violates policy
~~~~~~~~~

 

The policy it violates is: Destination not Working. 

But I've tested it on pingdom with a 4 regions and was fine.

 

I can't figure why this is happening, I'm feeling so lost.

Can someone elaborate why this is happening?
My site have two versions, one for desktop http://www.reidadedetizacaorj.com/ and one for mobile, redirected to http://www.reidadedetizacaorj.com/phone .

My ad was running fine until today, when this happened. I just make some pest control services, my website is purely to have a online budget and present my company. It does not contain any harm to users, I did it in Adobe Muse and hosted with hostgator.


Thanks friends, please help me.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Leandro M
April 2017

Ad disaproved - Site Violates Policy - Destination not working

Rising Star
# 2
Rising Star

It might have been down for a short period only.


Resubmit your ad.

 

If it is disapproved again, contact AdWords support and ask them to visit your site.

 

 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Leandro M
April 2017

Ad disaproved - Site Violates Policy - Destination not working

Rising Star
# 2
Rising Star

It might have been down for a short period only.


Resubmit your ad.

 

If it is disapproved again, contact AdWords support and ask them to visit your site.

 

 

 

Ad disaproved - Site Violates Policy - Destination not working

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I've done the resubmit about 6 times, it simply does the same e-mail and I repeat the process, to a point where I came here.

I've contacted support 2 times, they ask 3 business days to contact. I'm awaiting them.

Ad disaproved - Site Violates Policy - Destination not working

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks @RobSkelton, in fact, today, google reviewed my website and I've got a nice response saying it was all ok, AD is running again.

Thanks, all I had to do was wait.

Smiley Happy

Ad disaproved - Site Violates Policy - Destination not working

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am having the same problem but my ads keep getting disapproved no matter how many times I resubmit them, the landing page is simply our store listing on Google Play so it should pass all policies. Any ideas on what could be causing this issue? Since it's a Google Play URL there is not much to do from our side to solve it.

 

Thanks,