AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Ad disaproved - Site Violates Policy - Destination not working

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello friends from community and staff, I was having a great week, until today.

I received an e-mail saying that my AD was suspended because my site Violates Policy, Destination not Working.
The exact text used is below:

 

 

Ad Text:

Rei da Dedetização
Macaé e Região
Controle de Pragas em Macaé, Rio das Ostras e toda Região dos lagos
http://www.reidadedetizacaorj.com

Ad Status: Disapproved
Ad Issue(s): Site violates policy
~~~~~~~~~

 

The policy it violates is: Destination not Working. 

But I've tested it on pingdom with a 4 regions and was fine.

 

I can't figure why this is happening, I'm feeling so lost.

Can someone elaborate why this is happening?
My site have two versions, one for desktop http://www.reidadedetizacaorj.com/ and one for mobile, redirected to http://www.reidadedetizacaorj.com/phone .

My ad was running fine until today, when this happened. I just make some pest control services, my website is purely to have a online budget and present my company. It does not contain any harm to users, I did it in Adobe Muse and hosted with hostgator.


Thanks friends, please help me.

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Leandro M
April

Ad disaproved - Site Violates Policy - Destination not working

Rising Star
# 2
Rising Star

It might have been down for a short period only.


Resubmit your ad.

 

If it is disapproved again, contact AdWords support and ask them to visit your site.

 

 

 

Ad disaproved - Site Violates Policy - Destination not working

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I've done the resubmit about 6 times, it simply does the same e-mail and I repeat the process, to a point where I came here.

I've contacted support 2 times, they ask 3 business days to contact. I'm awaiting them.

Ad disaproved - Site Violates Policy - Destination not working

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks @RobSkelton, in fact, today, google reviewed my website and I've got a nice response saying it was all ok, AD is running again.

Thanks, all I had to do was wait.

Smiley Happy

Ad disaproved - Site Violates Policy - Destination not working

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am having the same problem but my ads keep getting disapproved no matter how many times I resubmit them, the landing page is simply our store listing on Google Play so it should pass all policies. Any ideas on what could be causing this issue? Since it's a Google Play URL there is not much to do from our side to solve it.

 

Thanks,