AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Ad disapproved due to site policy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear All

 

I an trying to run adds on my e-commerce website travelmall.in

The website sells travel related products including sim cards for international travel.

The ad has been disapproved for site policy. I have tried to look into all issues but can't figure out the reason for dissaproval.

Kindly help. Really appreciated.

 

Thanks

 

Re: Ad disapproved due to site policy

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

Hi Rajesh

 

Can you give us an example of wht your ad said?

 

Dave

Re: Ad disapproved due to site policy

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Dave

Many thanks. The site travelmall.in is about retailing travel sim cards and other products related to international travel.

The ad is as below

Traveling abroad?
Prepaid World SIM. Rs990 only.
$10 talktime included.Free incoming
TravelMall.in/World-SIM

Best regards
Rajesh

Re: Ad disapproved due to site policy

Explorer ✭ ☆ ☆
# 4
Explorer ✭ ☆ ☆

Hi Rajesh

 

Is TravelMall.in/World-SIM a valid URL?

 

Dave

 

Re: Ad disapproved due to site policy

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Dave

TravelMall.in/World-SIM is the display url

The actual url as included in the ad is travelmall.in/world-sim.php

Best regards
Rajesh

Re: Ad disapproved due to site policy

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Dave

To add further, I already tried with putting other pages and changing the ad...but guess my site is suspended due to site policy....can't figure out what's wrong with my site / or ad...

Best regards
rajesh

Re: Ad disapproved due to site policy

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭

Site Policy: 

Since your site asks for customers personal information. You must add a disclaimer (or link to such) on your landing page that tells the person who clicked on your ad how to read your site policy. Your site policy must contain: 1) How you intend to use the customers Private Information.

 

For examples of diaplaimers/policies check out some retailer companies for ideas. Also if you already have a link to said policies you must make it more visible and/or file a claim stating that your policy is available and would like editorial to review your request to approve your ad(s), per site policy.

Good luck!

Re: Ad disapproved due to site policy

Explorer ✭ ☆ ☆
# 8
Explorer ✭ ☆ ☆

Hi Rajesh

 

Also ensure, that as you are collecting sensitive personal information such as bank details and credit card numbers etc., that  you have / use a secure processing server (https://) - failure to do so is in breach of Google AdWords information harvesting policy and will result in your site being suspended.

 

With regard to Information Harvesting Policy check out, 

 

http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=190438

 

Hope this helps - let us know how you get on.

 

 

Dave

Re: Ad disapproved due to site policy

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Dave/Max

many thanks for your inputs. Really appreciate it.

Lemme work on them and I will come back on it.

Hope it works and my ad gets approved Smiley Happy

Thanks indeed
Marked as Best Answer.
Solution
Accepted by topic author Rajesh
September 2015

Re: Ad disapproved due to site policy

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi Dave/Max

 

My ad is finally approved.

 

I made some changes to my site based on your suggestions. Later, I called up Google help centre. The person I spoke to was very helpful and mentioned that my site was not running last time it was reviewed. Now that it is up and running, it should be fine and he escalated my case.

 

I got an email later confirming approval.

 

Thanks guys for all your help. 

 

Best regards

Rajesh