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Understand Google's advertising policies, including ad approval status and account suspension
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Ad Disapprove

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am using Google adwords to advertise my site.But whatever the type ad I created its getting disapproved.

the reason which i got from adwords team is as follows.

====================
Disapproval Reason
====================
Site Policy: We've determined that your site doesn't comply with our
site policies. Because of this, any ads promoting this site have been
disapproved.

 

I am not sure how to fix this issue and get back display ads.

 

Please help me resolve this issue.

3 Expert replyverified_user

Re: Ad Disapprove

Top Contributor
# 2
Top Contributor
Hi Durga,
If you provide a link to your landing page/website and a copy of the ad you are trying to submit, we might be able to help you.

Right now, all we have to go on is a generic message that you got. We cannot see into your account and your G+ profile doesn't provide any clues as to what your website is.

Re: Ad Disapprove

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Dave,

 

Thanks for your reply.

 

My Landing page is : http://www.snicy.in

and the ad is : 

Used Cars Classifieds

www.snicy.in

Portal For Your Used Cars
Try Now !

snicyadformat

 

I have added the actual appeance of the ad. 

 

Thanks in Advance !

Re: Ad Disapprove

Top Contributor
# 4
Top Contributor
Hi Durga,

There is no privacy policy and disclaimer, are mentioned in your website. Also add the contact address in you website.

Please follow the below link for more info:-

https://support.google.com/adwords/answer/3441482?hl=en&rd=1#why
--Rakesh Kumar, AdWords Top Contributor , Twitter | Linkedin | Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Ad Disapprove

Top Contributor
# 5
Top Contributor

Hi @Rakesh Kumar ;

I don't think that privacy Policy is the issue here, since the primary goal of the site is not to collect personal  information.  (Though, I agree, that It is recommended.)

 

@ Durga;


Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ad Disapprove

Top Contributor
# 6
Top Contributor
Thanks Moshe for your kind inputSmiley Happy

I could be wrong, as the website is not directly capturing the personal information but it seems that site asks the personal information in second page while clicking on "View Contact Details".

http://www.snicy.in/viewpost.php?ID=329
--Rakesh Kumar, AdWords Top Contributor , Twitter | Linkedin | Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Ad Disapprove

Top Contributor
# 7
Top Contributor
@Rakesh;
On "contact" I see just a field for email ...do you see any other filed requesting users to provide personal info?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ad Disapprove

Top Contributor
# 8
Top Contributor
@Moshe,

Yes..

If you go to this page(particular car page)

http://www.snicy.in/viewpost.php?ID=329

then go to the bottom page, and click on "View Contact Details", where users has to give Email and Mobile number.
--Rakesh Kumar, AdWords Top Contributor , Twitter | Linkedin | Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Ad Disapprove

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Rakesh & Moshe,

Thanks for all your replies.

The email i got from Google is as follows.

____________________________________________
Hello AdWords Advertiser,

We wanted to alert you that one or more of your ads or keywords have been disapproved. Unfortunately, we won't be able to show your ads on Google, our search partners, or on Display Network placements until you edit your ads or keywords to make them compliant with our policies.

If this is an error, we want to get your ads back up and running as quickly as possible, and your Google team is here to help. Below you'll find the reason why your ads or keywords have been disapproved. At the end of this email, you'll find a Problem Report that includes details about which ads or keywords have been disapproved and what you can do to fix them (if possible).

====================
Disapproval Reason
====================
Site Policy: We've determined that your site doesn't comply with our site policies. Because of this, any ads promoting this site have been disapproved.

For more information about suspended sites, please see:
http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=190447&utm_source=google&utm_medium=...
--------------------

Repeated violations of our Advertising Policies may result in a suspension of your AdWords account, so it's important to address any issues as soon as possible by reviewing our policies. You can review our Advertising Policies at:
http://support.google.com/adwordspolicy?utm_source=google&utm_medium=cm&utm_campaign=awpv.

This message was sent from a notification-only email address that doesn’t accept incoming email. If you have questions about our policies, please contact us through the AdWords Help Center at http://support.google.com/adwords/bin/request.py?contact_type=approvals&utm_source=google&utm_medium...

Sincerely,
The Google AdWords Team

====================
Problem Report
====================
----------------------------------------------
Campaign: 'Compaign1,' Ad Group: 'imagead'
----------------------------------------------

Ad Text:

Post Free Ad - Snicy.in
Have used cars.Sell it here
www.snicy.in
www.snicy.in

Ad Status: Disapproved
Ad Issue(s): Site Policy
~~~~~~~~~

SUGGESTIONS:
You should have received a separate email that tells you the name of the policy that was violated, the site that's in violation, and a link that points you to more information about that policy and how to fix the issue.

If you have questions about why your site was suspended or would like to request a re-review of your site, please contact us at:
https://adwords.google.com/support/aw/bin/request.py?contact_type=site_policy

After your website has been re-enabled, you can then resubmit your ad for review by editing and saving your ad.

this is the one of my ad which got disapproved.

____________________________________________

Re: Ad Disapprove

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
As you discussed here, I am collecting personal information like Mobile, Email, Name in user registration page, Email and Name in Contact us Page and Email & Mobile in Viewpost page (Car View Page)

As Rakesh suggested, I have added my contact no and email address in my website. Though Is it neccessay to add my Physical Location Address ? Since I am making this website from my home only, I not yet have a registered Company under my website name. and I am preparing the Privacy and Terms and conditions for my website. Apart from this do i need to ad anything ?