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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Experts,

 

We are there people involved in this websites, and we only registered 1 gmail account to run the adwords campaigns, it was good in the beginning, then the account was suspended for "We've had to suspend your AdWords account because it contains major or repeated violations of our advertising policies". I read the "Terms and conditions" linked in the email, but I didn't see any violations.

 

Please tell me the reason why my account was suspended, and how can I fix it?

 

Thank you! 

2 Expert replyverified_user

Re: Account suspended

Top Contributor
# 2
Top Contributor

Hi @美亜 川,

 

Actually I don't think, anyone could answer your query without having a look at your AdWords account that was suspended due to major or repeated violations of the advertising policies. This is a user-to user forum and we do not have access to it. 

 

You are advised to click on the cogwheel in your AdWords account and select Help where you'll find ways for you to contact Google directly.

 

Best,

Lakatos

Re: Account suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Lakatos,

 

Thank you for your reply.

 

Actually, I wrote to them several times, however, everytime I got an auto-reply.

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at:
https://adwords.google.com/select/tsandcsfinder

I reviewed the "Terms and Conditions" but it doesn't help.

Re: Account suspended

Top Contributor
# 4
Top Contributor
This means you have severely violated the Policy and you are prohibited from further advertusibg on Google
This decision is final and cannot be reversed.
Sorry;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi MosheTLV,

 

Thank you for your help.

 

I read the terms and conditions of the link, I still don't get how I did anything severely or repeatedly violated the policy, I filled the suspended site form as the representative on the phone told me to, it turned out that my other gmail account received a same email from google telling me my account has been suspended, even this gmail account has nothing to do to this website. It is so frustrating, I want to correct what I did wrong, but I keep receiving the same vague email, and my other account is involved. Smiley Sad