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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was suspended now

Previously Google Reps said that my account is OK to run and no violation has been found

But it suddenly suspended again and no support team member can answer the question

Anyone can help or advice?

I'm so frustrated.

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2 Expert replyverified_user
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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
May 2016

Re: Account suspended

Re: Account suspended

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Allen,

Here is more information about Suspended accounts.

https://support.google.com/adwords/answer/2375414?hl=en

Thanks,
Anand

Re: Account suspended

Top Contributor
# 3
Top Contributor

Hi there;
What was the reason for suspension mentioned in the email received from Google? (Look for this email - it is the key for understanding the issue)
Please share the URL of the site suspended.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
No reason was given.
The website is australiaeta.org
Many same kind of websites are doing advertisement on Google

Re: Account suspended

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Hi Allen,

It could be several reasons for suspending account, most common are:
Advertisement had violated Google Policy (insulting, copyright etc.)
Website has some sort of scripts that Google considered as malware (virus or trojan)
Even someone else got suspension on your IP or your old account had been suspended, so Google decide to deactivate you just in case

As Anand Kumar said look up for https://support.google.com/adwords/answer/2375414
Then set up Google Webmasters Tool https://www.google.com/webmasters/ and verify your ownership - there will be promts to what you can change to get unlocked. And there is feedback button - send message to Google when all issues will be fixed.
And of course call to Support Team and ask them for help - usually they are very helpful https://support.google.com/adwords/answer/1385067

Re: Account suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Igor,

I contacted Support Team but just no one can answer my question.
I have also submitted quite a number of appeals on https://support.google.com/adwords/contact/pf_suspended
But just no replies and feedback have been received. I am so frustrated just like no one from Google care about it and want to solve the issue.
I saw my competitors keep doing advertisement without problem but I can't even get my ad online.

Re: Account suspended

Top Contributor
# 7
Top Contributor

Your site has several violations.... The main one is that this is a service offered  for free by the Australian government. You cannot  promote  (for a fee) a service which is essentially filling in personal details in a simple form... What added value do you provide to users? 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I just check the website through the Google Transparency Report.
It saids no malicious content is on my website.

Re: Account suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
There are many websites doing the same business as me also advertising on Google, examples:
austravel.eu‎
migrationexpert.com.au‎
australianvisaauthority.org‎
EasyETA.com‎

I have put a clear disclaimer on my website and a table showing the difference of my service compared to the government service. This is the value-added part.

And the attached photo on the first post is from Adwords Support. They said their specialist re-review my website and think it is compliance to the policy. Just don't know why now they suspend it and giving no information and advice and reply. The four websites I listed above are still advertising without any problem.

Re: Account suspended

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆
Hi Allen,

Sometimes it is happen, I'm advice you to become more visible for Google - set up Google Webmaster, make Google My Business Page https://www.google.com/business/ and link it with your AdWords account, and even register in Google Partners Programm https://www.google.com/partners/ and of course keep trying to get feedback from support team and asking them what you can change to get unsuspending at polite manner.

Wish you success.