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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended without any explanation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

After 3 plus years of not having used my account I recently started selling a product I wanted to us my adwords account for.... Low and behold I have gotten the famous email:

 

"

Dear Advertiser, Thank you for your email.

 

Thanks for your continued patience during this process. Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

 

Our support team will not be able to give you any more specifics on the suspension.

 

We appreciate your understanding and cooperation."

 

I of course responded and got the re-reviewed email.... stating they aren't going to tell me what happened and Or the issues to be resolved.

 

I am really confused as to how this is considered to be good customer service? Is business so good that it isn't necessary to help your customers purchase from you? Automatically rejecting business is an interesting concept. I have a hard time as a business owner trying to understand service that is geared toward alienating potential, existing, or future customers. I honestly want to spend money here and within policy. If I've done something I'd like to know what...instead of basically saying.. We have enough customers. Don't bother us. Go away now.

 

Unreal. Any Google employees want to give me a heads up? Please help me.

1 Expert replyverified_user

Re: Account suspended without any explanation

Top Contributor
# 2
Top Contributor

Hi @Paul


What was the reason for suspension mentioned in the email received from Google? (Search for this email in your incoming mail. - It is the key for understanding the issue)
Please share the URL of the site suspended.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I've searched my emails and I have years of them. I can't find any original emails from Google telling me it was suspended.

There isn't a free standing site at the moment. The only ad I currently want to run is for a product I sell on Amazon. It's not a referral or a affiliate link. But I don't think the ad has anything to do with it. The ad says its eligible for listing.

The account was suspended when I went into it before I created the current ad.
If they could send me the original again I could at least see what I did. I think they suspended it several years ago and I have no record of why and for some reason can't be told? It's frustrating feeling like I'm wandering around in the dark. 2012 was the last time I used the account.

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
HELLO MOSHTLV
I bought a company and I try to start to make an ad in adworld . They suspended my account i - they said identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. but my first account with them . Please how i can fix that . Thanks.
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
February 2016

Re: Account suspended without any explanation

Top Contributor
# 5
Top Contributor

@Paul  @JOHNSON e

Fill in this form:


https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you . I fill out this form and I wait for them

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thank you . I fill out this form and i wait for them

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Ok I have submitted.

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I was sent the exact same boiler plate email. Suspended with no reason. More go away emails. Seriously whats the deal. Kind of out of hand that I'm not worth an actual answer.

Re: Account suspended without any explanation

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I also had the same experience with No explanation on "you violated terms of service". Here was my ad.

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