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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended, no action reason given?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Google AdWords guys,

    We just register a google adwords account for our website called https://www.somic-headphones.com,  and the Chinese employee of google have check the site before we register, but in the day after register google directly suspended our account with no reason.   We have sent 4 emails to google adwords help center, and only received the same system email from google "*** Please do not respond to this system-generated email. ***....", now we have no any idea to solve it.

    Why is such a well-known company service so bad.  Is it because we are a small customer?

1 Expert replyverified_user

Re: Account suspended, no action reason given?

Top Contributor
# 2
Top Contributor

Hi there;
What was the reason for suspension mentioned in the email received from Google? (Look for this email - it is the key for understanding the issue)
Please share the URL of the site suspended.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended, no action reason given?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your reply ,

The contents of the email are as follows(For me there is no useful information):

*** Please do not respond to this system-generated email. ***

As mentioned in our previous email, you've submitted ads that violate our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google. For more information about suspended accounts, please see http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=164786

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder. To learn more about AdWords policies, including our suspension policies, you can review our advertising policies at http://support.google.com/adwordspolicy?hl=en

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of the above requirements and want to make an appeal, please fill out the following form: http://support.google.com/adwords/bin/request.py?contact_type=policy_suspended

Please be aware that we can't process your request unless our policy guidelines and terms and conditions are met.

We appreciate your cooperation.


Sincerely,
The Google AdWords Team


Google Inc. | The Google AdWords Team | 1-866-2-GOOGLE | adwords.google.com

Account suspended, no action reason given?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

My account of ten years was suspended, they won't give me a reason

 

Re: Account suspended, no action reason given?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Account suspended, no action reason given?

Top Contributor
# 6
Top Contributor

@Somic U;

The email is clear: 

"As mentioned in our previous email, you've submitted ads that violate our AdWords policies in this or a related account."

It seems that you used techniques not allowed:

I am sorry, but these cases are considered by Google as   a severe violation, and cannot be reversed. Hence, the account cannot be reinstated.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended, no action reason given?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thank you.But they do not tell why,it drive me crazy.

Re: Account suspended, no action reason given?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

We use magento2 to build the site,  theoretically there should be no technical problems.

 

We find below reason on the internet, do not know whether related:

 

https://support.google.com/adwords/answer/2404197?co=ADWORDS.IsAWNCustomer%3Dfalse&hl=en
Site suspended: Your site can be suspended if you restrict access to your entire site or to so many of your landing pages that it's difficult for the AdWords system to meaningfully review your account.