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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended for violating Cloaking Policy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,
Google suspended our Adwords account linked to the site www.lejapes.com arguing that violates Cloaking Policy. Not provide more details on the matter. We thoroughly reviewing the site (with different tools - including Web Master Tools -) and everything seems to work properly.
 
Could anyone tell me why the site in question violates this policy?
 
Thank you!

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by pankaj1782 (Top Contributor)
September 2015

Re: Account suspended for violating Cloaking Policy

Google Employee
# 10
Google Employee
Hi Daniel,
Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.
For more information, please see: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=164786

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Re: Account suspended for violating Cloaking Policy

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hello Daniel K,
I think you can better read all the Adwords policy's
http://support.google.com/adwordspolicy/topic/2585946?hl=en&ref_topic=1308156
I can imagine that you have trouble with more policy´s than only the cloaking part.

** I´am learning Adwords and find it very interesting.
** Ik ben Adwords aan het leren en vind het erg boeiend.

Re: Account suspended for violating Cloaking Policy

Top Contributor
# 3
Top Contributor

Hi Daniel,

 

It's unfortunate that your account has been suspended. Cloaking is certainly not permitted and repeated violations lead to the permanent suspension of the advertisers account.

 

I would encourage you to specifically read the cloaking policy for more insights. Below is the link:

 

https://support.google.com/adwordspolicy/answer/2755171?hl=en

 

Pankaj

Re: Account suspended for violating Cloaking Policy

Top Contributor
# 4
Top Contributor
Hello;
As Pankaj mentioned - this is serious violation of the Policy;
I wouldn't bother to try to fix, since cloaking leads to permanent suspension.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended for violating Cloaking Policy

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks all for answer. I know very well the policy and its consequences, but my question wasn´t about the policy, my question was "Could anyone tell me why the site in question violates this policy?", because google´s team didn´t said me the reason.

 

Thanks in advanced!

 

Daniel

Re: Account suspended for violating Cloaking Policy

Top Contributor
# 6
Top Contributor
Hi Daniel;
You said that Google informed you that cloaking was the section violated - Didn't you ?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended for violating Cloaking Policy

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Exactly MosheTLV, but I don´t know why.

Daniel

Re: Account suspended for violating Cloaking Policy

Top Contributor
# 8
Top Contributor
Let me try to check what Google is saying about your case;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended for violating Cloaking Policy

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Ok, Thanks MosheTLV!
Marked as Best Answer.
Solution
Accepted by pankaj1782 (Top Contributor)
September 2015

Re: Account suspended for violating Cloaking Policy

Google Employee
# 10
Google Employee
Hi Daniel,
Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.
For more information, please see: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=164786