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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended due to policy violation: return and refund policy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,
please help me - i cant understand why that reason came.
i set up  all  policies.

 

please hep me understand how figure it

 

Regards,

 

Eran

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Bebear B
October 2015

Re: Account suspended due to policy violation: return and refund polic

Top Contributor
# 2
Top Contributor

Hi Eran,

 

Its really a sad news that your account has been suspended.
You might have already got an email reflecting the reason for account suspension. And as you have mentioned its regarding Return and refund.

I think you have to mentions in details about your policy to return or refund against the products sold through your website if the customer is not satisfied.

So I suggest you to talk with Adwords support to get guidance. They will definitely help you and let you know the changes that you need to make on your landing page to get the suspension Revoke. 

 

Hope your account will be active soon.

 

Regards

Archit


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Bebear B
October 2015

Re: Account suspended due to policy violation: return and refund polic

Top Contributor
# 2
Top Contributor

Hi Eran,

 

Its really a sad news that your account has been suspended.
You might have already got an email reflecting the reason for account suspension. And as you have mentioned its regarding Return and refund.

I think you have to mentions in details about your policy to return or refund against the products sold through your website if the customer is not satisfied.

So I suggest you to talk with Adwords support to get guidance. They will definitely help you and let you know the changes that you need to make on your landing page to get the suspension Revoke. 

 

Hope your account will be active soon.

 

Regards

Archit


Regards
Archit, AdWords Top Contributor, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: Account suspended due to policy violation: return and refund polic

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Eran,

Not to worry about it. There are lot of factors which has to noted.

It will be better to understand if you share, what exactly you getting the notification in your adwords account and mail you got from Google team regarding the suspension.

then can help you out