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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended and i have no idea why ?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

ot this message "Your account is suspended because your billing information can't be verified"

 

I queried this as didn't understand the reason especially as my account had been debited only a couple of days earlier

 

My response to the query was

 

"

Dear Advertiser, Thank you for your email.

 

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

NEXT STEPS

- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here:https://adwords.google.com/select/tsandcsfinder.

We appreciate your cooperation and thank you for your understanding."

 

Can anyone with more experience tell me whats going wrong here and how can i fix it.

1 Expert replyverified_user

Re: Account suspended and i have no idea why ?

Top Contributor
# 2
Top Contributor
Hello there;
Please share your website URL
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended and i have no idea why ?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi thx for taking a look the site was

http://simple-secure-loans.co.uk/

the site had no policy issues and ads were running , a payment had been taken from my bank acct by adwords 2 days previously to the suspension

Re: Account suspended and i have no idea why ?

Top Contributor
# 4
Top Contributor

Hello again;  

My view: This sites violates both the "financial services" section of the Policy (with a special reference to the UK), and the "information harvesting" section; 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account suspended and i have no idea why ?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

sorry for the delay in responding , i've been on vacation

 

i was advised by Google previously that there was a problem with some guidelines and i changed the site to fix  them 2 months before the suspension , when i was paying my adwords bills

 

the site is now not compliant because of a more recent additional  change in UK  guidelines but i wont be using it again and instead have a new site been built because of those changes

 

what i think has happened here is i've been suspended because Google became aware of the changes before i did

 

will this help in getting my account opened again ?

Re: Account suspended and i have no idea why ?

Top Contributor
# 6
Top Contributor
Hello again;
Please be aware that the current site must be fixed , and brought into compliance, BEFORE the account can be un-suspended. Abandoning the site / "selling the domain" will NOT resolve the issue.! You must first fix the site in violation, BEFORE any appeal for un-suspension.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’