AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Account suspended, No real information why??

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi I recently had my account suspended and am unsure how to get it unsuspended. The phone support takes me in a loop and I can't find out why it was suspended.

 

My URl: http://www.bigkiwidave.com

 

Letter from Google;

 


Hello
AdWords Advertiser,

Your AdWords account has been suspended because it
doesn't comply with our 
Advertising Policies and our AdWords Terms and
Conditions. Please note that 
this means your account and any related
accounts have been suspended, you 
can't create any new accounts, and your
ads will no longer run on Google, 
our search partners, or on Display
Network placements.

If this is an error, we want to get your account back
up and running as 
quickly as possible, and your Google team is here to
help. Here's the 
account:

Customer ID: XXXXXXXXXX

To learn
more about AdWords suspension policies, please visit
http://adwords.google.com/support/aw/bin/static.py?topic=28449&guide=28446&page=guide.cs&hl=en_US.

If
you have a prepaid balance remaining in your account, you can request a 

refund at any time by following the instructions at 
http://adwords.google.com/support/aw/bin/answer.py?answer=8440&hl=en_US.


This
message was sent from a notification-only email address that doesn't 
accept
incoming email. Please do not reply to this message. If you'd like 
to reach
us, you can contact us through the methods described at 
http://adwords.google.com/support/aw/bin/request.py?&contact_type=form_r0&hl=en_US.

Sincerely,
The
Google AdWords Team

 

 

Any help in why and what I can do to unsuspend my account with Adwords would be much appresiated.

Spent over $1,000 in the last month with adwords and this is how they their customers. Kind of shocked.

Re: Account suspended, No real information why??

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Hi David,

 

I think you need to read up on the User safety policy as this is were the site will be falling over.

 

There is a lot about making money but nothing about how and what the average expectations could be. Earnings disclaimers would be a mandatory thing on a page like this as well as not everyone will make $50k a month using this method but these need to be prominent, not at the footer etc.

 

Go through the policy page I gave you then think about how you can try to get your site to comply, if possible.

 

Hopefully that'll shed some light on it for you.

 

 

Re: Account suspended, No real information why??

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Adam,

 

RE: http://www.bigkiwidave.com

 

Thank you very much for your help and information! I have made several changes to the website as you have described by removing some information that I agree could be misleading. I have added the disclaimer and highlighted several points that I don't feel can be removed by pointing people to the disclaimer on these points.

 

I want to get this right not just for adwords but for my customers so I really do appreciate your help.

 

Would you mind having a quick look over the site and let me know if you think it is good enough to resubmit for approval?

 

Thanks again!

 

David

Re: Account suspended, No real information why??

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Anything?

Re: Account suspended, No real information why??

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Adam,

 

I have made the changes you recommended, would you mind taking a second look at teh site and letting me know if you have any additional recommendations?

 

Thanks for any help you can offer.

 

V/R

 

David Webber