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Understand Google's advertising policies, including ad approval status and account suspension
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Account blocked for domain that doesn't belong us anymore

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

A sad story...

Once we had a domain and an ad campaign for the site on this domain.

One day we didn't manage it to renew the domain in time.

The domain was grabbed by a Vietnamese company and used as a parked domain.

Our Google AdWords account is now blocked...

 

We removed the ad campaign for the site and contacted Google AdWords tech support. They say, the only way to unblock the account is to contact the owners of our former domain and ask them to change the content on the site, which is ridiculous. As the tech support said (they wrote us in Russian), "the domain is linked with our account and it won't help you just to delete it from the account".

 

I find it strange and I don't beleave we are the only one who got stuck in this situation. Is it hopeless? (the new domain owner wants 400 Euro for the domain...)

 

Natalia

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Accepted by topic author Natalia B
March 2016

Re: Account blocked for domain that doesn't belong us anymore

Top Contributor
# 2
Top Contributor

Hi there;

The Rep was correct. You must fix the content  of the domain which is linked to your account.. (I understand that you have no control over the domain)

You must somehow get control and fix the domain. This is a fundamental principle at Google: the content must be fixed prior to any appeal. Deleting the account, unlinking the domain from the account  or abandoning the domain -  all these do  not remove  the violation.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Marked as Best Answer.
Solution
Accepted by topic author Natalia B
March 2016

Re: Account blocked for domain that doesn't belong us anymore

Top Contributor
# 2
Top Contributor

Hi there;

The Rep was correct. You must fix the content  of the domain which is linked to your account.. (I understand that you have no control over the domain)

You must somehow get control and fix the domain. This is a fundamental principle at Google: the content must be fixed prior to any appeal. Deleting the account, unlinking the domain from the account  or abandoning the domain -  all these do  not remove  the violation.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account blocked for domain that doesn't belong us anymore

[ Edited ]
Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

This is a common problem, and that really is Google's policy, and their advice is accurate. You account will remain suspended until that domain name complies with AdWords policy.

That policy exists because it's impossible to prove a negative like "that's not our domain," because it's too easy to register domains under other people's names. If all you needed to do to fix a policy violation was say somebody else owned the domain, spammers and scammers would be using that excuse every single time.

So, Google errs on the side of paranoia: If you're advertising for a site, you're presumed to be responsible for it, even if you don't own it.

You made a businesses mistake not renewing that domain while it still had ads in the account. You need to fix that mistake before you can fix your AdWords account.

Re: Account blocked for domain that doesn't belong us anymore

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you! Just a thought: could we correct the mistake if we removed the domain from our Google Adwords account BEFORE Google detected the violation?

Re: Account blocked for domain that doesn't belong us anymore

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆
Yes, if you had removed all ads linking to the site before it violated policies, you would have been fine. Google only suspends accounts that have enabled or paused ads linking to suspended sites.

That's one of the lessons to be learned here: If you give up ownership of a domain (voluntarily or involuntarily), you should remove all ads for that domain. If you don't, you risk getting suspended for something the new domain owner does.

Re: Account blocked for domain that doesn't belong us anymore

[ Edited ]
Top Contributor
# 6
Top Contributor

Well... I would rephrase  @Michael Bauser 's reply, in a simple rule:

Do not advertise a site which you do not have control / access  to the code.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account blocked for domain that doesn't belong us anymore

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks for the responce! Thus, we made a second mistake not deleting the ads...