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Understand Google's advertising policies, including ad approval status and account suspension
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Account blockage

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear Sir

My google adword account has been blocked without any notice, warnings or any issues. We have been running this account for 75 days now and our average daily bill is over $500. Our website is xevoke.net and we recently added a new site xevoke.co.uk to our adword account so that we can replace xevoke.net with a better site.. Our site was approved by google 2 days ago for adwords but on 1st may suddenly our account was suspended and we got the following message in our adword account

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified. Learn more 

 

We emailed google back asking for the problem and then we got this email

Dear Advertiser,

We're sorry to hear that you're experiencing difficulties with your AdWords account.

We’d like to let you know that your account is currently under review and we’re prioritizing this over other issues you may have written to us about. Our Specialists already know about this issue, and an investigation is underway. We periodically review accounts for security purposes and to verify billing information. We'll send you an update after the investigation is complete, typically within three business days.

Once we provide you with an update, please feel free to reply to this email if you have any questions regarding your AdWords account or contact us through http://adwords.google.com/support/aw/bin/request.py.

Sincerely,

The Google AdWords Team

------------

This email and the information it contains are confidential and may be privileged. If you have received this email in error, please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Google does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended, please contact us.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Nimish G
September 2015

Re: Account blockage

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello
Can anyone help me here? MosheTLV, i would really appreciate if you can reply.

View solution in original post

Re: Account blockage

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

cont...

 

THEN WE GOT THIS SECOND EMAIL

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at:https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form:https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.



Sincerely,
The Google AdWords Team

 

 

We filled out the form and requested google to help us with the policy violation/terms and condition violation we may have caused but we did not get any reply.. We got a scripted message..
HERE IT IS

Dear Advertiser, Thank you for your email.

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

NEXT STEPS

Re: Account blockage

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

cont...


- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here: https://adwords.google.com/select/tsandcsfinder.

We appreciate your cooperation and thank you for your understanding.

 

 

 

This was all running smoothly till 1st may 2013 but then suddenly everything changed? There are many people making their bread and butter by this business but google is killing it all.. I would be really obliged and thankful to you if you let me know what is the issue and what may have caused it and if at all it can be rectified? There should be atleast 1-2 warning messages? Dont you think so? Please help if you can, i would really like to get reinstated?

Thanks

Regards

Nimish Gupta

Marked as Best Answer.
Solution
Accepted by topic author Nimish G
September 2015

Re: Account blockage

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello
Can anyone help me here? MosheTLV, i would really appreciate if you can reply.