AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspension question

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I received a suspension notice today when logging in. Trouble is, I have $20,000.00 in credits applied to Adwords and I've never produced a single ad. I was logging in today after finally receiving the OK to go ahead with a campaign from my boss, only to find that I can't access my account. I'm extremely nervous about my bosses money. What do I do? 

Re: Account Suspension question

Community Manager
# 2
Community Manager
Hi there,

If you have a credit balance on an account, you can always cancel the account (instructions here: https://support.google.com/adwords/answer/2424605?hl=en&ref_topic=3121946) to retrieve that balance.

But when you say you can't access the account , can you not even login?