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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspension - Need Help Urgently

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Adwords Community,

 

My account got suspended on February 12 this year and to date we cannot learn exactly why. First we started out with a Third Party service that was attached to our account. We then created a landing page with Content that allowed for email capture. We did have content on the page. Next we ran our ads.

 

On January 27, I called the Google Desk spoke to a rep who was looking in our Account and did not see anything wrong and the ads that there was an issue with he told me and we corrected them.

 

Next - we get this email on Feb. 12

1. Make the necessary changes to your site that currently violates our policies:
Display URL: selfpublishingbooks.us
Policy issue: User safety
 Details & instructions: http://support.google.com/adwordspolicy/answer/1050602?hl=en&utm_source=policy&utm_medium=email&utm_...
 2. Resubmit your site to us, following the instructions in the link above. If your site complies with our policies, we can approve it to start running again.

 

This was sent and within 2 hours we get another email citing that our account is suspended.

 

We email asking whats wrong and get no response.

 

We delete all of the Campaigns and then change the landing page to reflect our main site. We also started training our staff using Google Adwords videos instead of relying in the other service that we started out with.

 

Now at this point we have done all this emailed Google on 6 different occasions and each time we get the same exact email - Seen Below

 

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

As mentioned in our previous email, you've submitted ads that violate our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google. For more information about suspended accounts, please see http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=164786

 

Here is what we don't understand - why can't Adwords just say -

This is what is / was wrong pls fix OR you are banned for life.

 

Having people on a string not saying what and issuing boiler plate responses just is terrible. If a Support Team Member sees this I would appreciate some help.

 

Do I delete the domain - what do I do?

 

Please help - Ive even asked for a call Google wont even call just the same email...

 

Thanks for the community help..

1 Expert replyverified_user

Re: Account Suspension - Need Help Urgently

Top Contributor
# 2
Top Contributor
Hi Colin,

The initial policy page clearly states what the problem is 'Misrepresentation of self, product, or service'

https://support.google.com/adwordspolicy/answer/6020955?rd=1

Your website URL is http://selfpublishingbooks.us/

But inside you are - Speedypublishing.co why?

And your website is an exact replica of http://www.speedypublishing.co/

That can be the reason behind your account suspension.

Deepak

Re: Account Suspension - Need Help Urgently

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Deepak - Thanks for your reply - We recently changed that our main website view. We are Speedy Publishing so its really surprising - do you suggest I build an acceptable page branded as Self publishing books?

I just don't see the sense... we created the site as a landing page to help with lead generation.

Thanks

Re: Account Suspension - Need Help Urgently

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Also - just to be clear is there no way to remove that URL from being associated with my account we only purchased that domain name to help with promoting our site. This is really something that we had no idea would be an issue. So how do we remove that domain association.

Thanks

Re: Account Suspension - Need Help Urgently

Top Contributor
# 5
Top Contributor
Hi Colin,

If you are http://www.speedypublishing.co/ then please create the landing page for lead generation under that domain. Different landing pages are used for different purposes, but the web/domain identity of a business has to be the same.

Re: Account Suspension - Need Help Urgently

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hey info - if that's the case we can do that but I just appealed and sent in a request and got the same email over and over again - so Ive given up I will take my business elsewhere I suppose to Bing Ads and Facebook - Im just tired of getting this email over and over again:

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

As mentioned in our previous email, you've submitted ads that violate our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google. For more information about suspended accounts, please see http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=164786

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder. To learn more about AdWords policies, including our suspension policies, you can review our advertising policies at http://support.google.com/adwordspolicy?hl=en

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of the above requirements and want to make an appeal, please fill out the following form: http://support.google.com/adwords/bin/request.py?contact_type=policy_suspended

Please be aware that we can't process your request unless our policy guidelines and terms and conditions are met.

We appreciate your cooperation.

Re: Account Suspension - Need Help Urgently

Top Contributor
# 7
Top Contributor
Have you appealed after making the correction? (after creating a landing page under http://www.speedypublishing.co/ domain?)