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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hi my account was suspended. I just started using google adwords and I only ran one campaign. I had some people helping with my SEO from India 

 

I first received a message from google saying - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. 

 

Now, my google adwords account has a red line across it that says, Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts. 

 

After this, I emailed them trying to resolve the issue and received the following message. 

 

Thanks for your continued patience during this process. Our specialists have re-reviewed the account <edited by a Community Manager as noted below> and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension.

 

That being said they will not give me a reason for suspending my account and I have no idea why it is suspended. Maybe because I had people logging in from india to work on some SEO stuff.  Why won't google call me and explain the situation? I am not trying to do anything wrong. I just wants answers and to resolve this issue. 

 

I also have around $430 locked up on my account. Can someone please help me out. 

 

My domain name is championgoldens.com is there anything against googles policies on this domain????

 

Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security.
1 Expert replyverified_user

Re: Account Suspended

Top Contributor
# 2
Top Contributor

@Courtney S;

I see several violations here, but those do not "sync" with the cause in the email received.

Let me check with Google on that.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
What are the violations? I would really appreciate your help with this issue.

Re: Account Suspended

Top Contributor
# 4
Top Contributor

Hello again @Courtney S;

Google replied that there is a payment / billing issue with the account.

Please follow the instructions on this page;

https://support.google.com/adwords/answer/2375414?hl=en

 

Having said that, I do see other violations on the site which probably  will be triggered  once the site gets under review. So, I recommend to fix those as well (e.g. A pop up... Pricing...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’