AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended without any notice or reason?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I am Sukhjeet, We just created the adword account a week ago, everything was setup correctly and payment method was added. We just ran default campaign and did not make any new campaign. THere is no disapprove ads or campaigns in our a/c, and still a/c got suspended. I we have no idea, what was wrong. We called the customer services but did not get any satisfactory reply and agent said that account is permanenetly suspended for policy violation but he did not tell which policy. We really have no idea, why the a/c got suspend. Atleast tell us which policy we violate so we can fix it and then please review the website and a/c once again and one more changes should be given to serve the customers in need.

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Re: Account Suspended without any notice or reason?

Google Employee
# 2
Google Employee

Hi Sukhjeet,

 

Thank you for posting on our forum. If your account was permanently suspended as you reported in your post,  we on the Community Team cannot provide any additional insight into why your account was suspended beyond the information that was provided by the previous AdWords Support Specialist whom you have been in contact with. 

 

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit: https://adwords.google.com/select/tsandcsfinder 

For more information about suspended accounts, please see: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=164786

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=8440

Again, we're sorry for any inconvenience this may cause and thank you for your understanding.

Re: Account Suspended without any notice or reason?

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭
Must be tech support based in india....