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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended / promotional coupons

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Here is the google message:


Dear AdWords Advertiser,

Google maintains a high standard for the quality of our advertisements and
our user experience. We have recently determined that your business
maintains multiple AdWords accounts simultaneously serving ads for similar
or related keywords and/or businesses.

In addition, our records indicate that some or all of these accounts were
opened using promotional coupons limited to one redemption per individual
or business. As a result, we have suspended your AdWords accounts and would
ask that you refrain from creating additional accounts using other AdWords
promotional coupons that you may already possess or obtain in the future.

The Google AdWords Team

Your AdWords account number: <edited by Community Manager>


This account was not created with a promotional code.

Is there a way to re-activate the account?

Is this ban forever?


Thank you in advance for your support.


NOTE: This post has been edited by a Community Manager in order to remove personal information. This is done, per our Community Posting Guidelines, in order to protect your privacy and/or account security.



2 Expert replyverified_user

Re: Account Suspended / promotional coupons

Top Contributor
# 2
Top Contributor
Nothing much could be done....this is a major violation.
To say it simple and straight: No way in the foreseeable future, you'll be able to return and advertise on google.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account Suspended / promotional coupons

Top Contributor
# 3
Top Contributor

Hello Ahmet,


Welcome to the community !


Google takes its policy violations very seriously. From the email you referred, it is clearly indicated that you have used multiple accounts for the same domain. And this has been done to use multiple promotional coupons. 


Please be aware that only one Promotional Voucher is awarded per domain. Google does this to encourage new advertisers to have the benefits of its robust Adwords system. Anyone who takes undue advantage of it by having multiple accounts is sure to bear the consequence as account suspension. 


Now to your question, even if you have not used any coupon for this new account, you already have multiple accounts where you have used promotional coupons. 


To your next question, there's hardly any way to re-activate this account. 


And to your final question, perhaps YES.  You can hardly use AdWords for this domain anymore. However, it's always better to contact the support team to check if it is a permanent suspension. 


Please be aware, Google takes violations of its policies, very seriously. 


Thank You


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