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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended, no action reason given?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Good Day

 

We run a website called http://www.investornetwork.today/

 

We were running ad campaigns successfully to the "investment" posts for a few weeks. The ads were linked directly the wordpress post URLS, are posts for  mailer campaigns we've run which have links directly to landing pages to capture leads.

 

We have been suspended with no reason, only statments that we violated the terms and policies.

Ive emailed support for clarification on why our account was suspended but no one is giving a clear reason.

 

How can we fix the issue, if we dont know what the issue is. Here is the email we got

 

First email:

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Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account:

Customer ID: xxxxxxxx

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SECOND EMAIL (after i emailed them)

 

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While reviewing your account, we found violations of our AdWords policies in this. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google. 

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at https://support.google.com/adwords/answer/1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.
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1 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Londonz
September 2015

Re: Account Suspended, no action reason given?

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

So i received an email from support:

"
Thank you for your reply.

I understand that you have not being notified regarding the violation of our terms and conditions and would like to fix your website to make it comply.

Unfortunately, I cannot provide you with the specifics on the violations.

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended

Thank you for understanding."

Can this really be possible? They can't tell me what they believe is the violation? I'm at a loss for words. Anyway, I've now gone through my billing details, and I believe that might be the only issue, and I did note some descrepancies which i've fixed. I've submitted the appeal, and all I can now do is wait.

Thanks

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Re: Account Suspended, no action reason given?

Top Contributor
# 2
Top Contributor

Hi there;

As for your question;

I would say that this site violates both the financial  services and the user safety sections of the Policy.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended, no action reason given?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello there!

Thank you for your response. Would you mind pointing me to the "financial services" section? I would like to cross reference what they stipulate. Secondly I cannot find any reason that the site would be under "user safety" violation? All landing pages (linked off the posts) are for a "brochure request". How is that harmful? Sorry for the outright questions but I really would like some advice and clarification on how to fix this.

Thanks!

Re: Account Suspended, no action reason given?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Are these the correct links to T&C's?

https://support.google.com/adwordspolicy/answer/6008942?rd=2#con
https://adwords.google.com/select/tsandcsfinder

I've gone through them both and I cannot find a violation that might site be committing?

Any advice is highly appreciated!
Marked as Best Answer.
Solution
Accepted by topic author Londonz
September 2015

Re: Account Suspended, no action reason given?

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

So i received an email from support:

"
Thank you for your reply.

I understand that you have not being notified regarding the violation of our terms and conditions and would like to fix your website to make it comply.

Unfortunately, I cannot provide you with the specifics on the violations.

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended

Thank you for understanding."

Can this really be possible? They can't tell me what they believe is the violation? I'm at a loss for words. Anyway, I've now gone through my billing details, and I believe that might be the only issue, and I did note some descrepancies which i've fixed. I've submitted the appeal, and all I can now do is wait.

Thanks

Re: Account Suspended, no action reason given?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
This has been resolved. The suspension was due to incorrect billing details. account is now live again.