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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended due to violation of advertising policies

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

.Hello...i tried to start a campaign for my website and for some reason it got suspended and i did not understand the specific reason...It says suspended due to violation of advertising policies which i don't know the policy because we folllowed all rules of Google and it is a new url that had never been advertised on Google....can anyone help me with this matter?? my site is http://www.terrificbulldogpets.com . thank you very much!!

1 Expert replyverified_user

Re: Account Suspended due to violation of advertising policies

Top Contributor
# 2
Top Contributor

Hello;

I answered your initial question;

https://www.en.adwords-community.com/t5/Ad-Approvals-and-Advertising/Hi-I-tried-to-run-an-ad-for-my-...

 


Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended due to violation of advertising policies

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Here is what I received:


I appreciate your patience while we were reviewing your account. I'm Abraham and I will be addressing your concerns today.

From your communication, I understand that you are upset that your AdWords account is not operational and want it up and running as soon as possible. Please accept my sincere apologies for the inconvenience caused in this regard.

I have checked your account and contacted our specialist team to review and requested them to revoke the suspension as soon as possible. I just received a quick reply . Please find the further information below.

Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.

Please refrain from opening any new AdWords accounts, as we'll suspend any newly created accounts upon creation.

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit: https://adwords.google.com/select/tsandcsfinder

For more information about suspended accounts, please see: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=164786

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=8440

Again, we're sorry for any inconvenience this may cause and thank you for your understanding.

Re: Account Suspended due to violation of advertising policies

Top Contributor
# 4
Top Contributor

Please post the original email  received. (Prior to your reply, and Google's last answer)

(Do not include any personal info)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended due to violation of advertising policies

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

This was the initial mail (I have deleted my account no.):

 

adwords-noreply@google.com
7 Jun (2 days ago)
 

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at  https://adwords.google.com/support/bin/request.py.



Hello AdWords Advertiser,

Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.

If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account:

To learn more about AdWords suspension policies, please visit
http://adwords.google.com/support/aw/bin/static.py?topic=28449&guide=28446&page=guide.cs&hl=en_GB.

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at http://adwords.google.com/support/aw/bin/answer.py?answer=8440&hl=en_GB.


This message was sent from a notification-only email address that doesn't accept incoming email. Please do not reply to this message. If you'd like to reach us, you can contact us through the methods described at http://adwords.google.com/support/aw/bin/request.py?&contact_type=form_r0&hl=en_GB.

Sincerely,
The Google AdWords Team

Re: Account Suspended due to violation of advertising policies

Top Contributor
# 6
Top Contributor

Hmmm...

Have you had any previous account / campaign with Google that was suspended? 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended due to violation of advertising policies

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

No...no history like that.

I would really appreciate if someone throws more light on this matter...and help me out.

Thanks in advance.

Re: Account Suspended due to violation of advertising policies

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
My account has now been restored by Google

Re: Account Suspended due to violation of advertising policies

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Kelman, it's important for those of us reading your post to learn what you did to get your account restored. I got the same exact message you got. What did you do?