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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended due to Terms and Conditions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Good Day,

 

We were new to advertising and hired an agency, we got out account approved and our ads started to run. It was on broad match and giving loads of junk traffic so we paused, in the mean while we tried to get into another business unit and opened a new account. Here is the situation:

 

Account "A" - Its still paused - While the account A was paused the account "B" got suspended due to violation of terms and conditions and Google won't disclose which terms we violated. 

 

Both accounts are under same billing. 

 

Can we still advertise with the Account "A" or as soon as we live it the account will get suspended?

 

PS: both domains are on different accounts under different MCC. 

 

Can someone please answer?

 

Many thanks.

 

1 Expert replyverified_user

Re: Account Suspended due to Terms and Conditions

Top Contributor
# 2
Top Contributor
Please share your website URL
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Account Suspended due to Terms and Conditions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Moshe,

Please find the attached.

www.greenwich-tutors.com

Re: Account Suspended due to Terms and Conditions

Top Contributor
# 4
Top Contributor
It looks like your site violates the "academic aid" section of the Policy;
https://support.google.com/adwordspolicy/answer/178143?hl=en&ref_topic=1626336
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended due to Terms and Conditions

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Alright, but we had no idea how was it going. We made it after seeing competitor's website. However, we are not going to advertise this anymore and cancel the account. But my question is, will this effect our Account "A" which is under same billing but in different MCC accounts?

Like both accounts are under different MCCs. One is our's and other is of agency which we hired.

Thanks,

Re: Account Suspended due to Terms and Conditions

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Furthermore, we are not going to push Google to make more reviews on our website, if they think we violated. We can be happy with it and stop advertising this business. But other business is so important to us. We have been advertising for almost a year. However, just curious and dreadful to know if we live the campaign will this effect our brand or account?

Re: Account Suspended due to Terms and Conditions

Top Contributor
# 7
Top Contributor

Hi again 
This is not the process Google follows.
You now must first fix the site. Abandoning/ releasing / giving away the URL will NOT resolve the issue. The CONTENT of the site must be fixed.


And to your second question: Once one of your accounts is suspended - all accounts are suspended. You - as the advertiser - are suspended. It clearly mentioned in the suspension email that you cannot continue and advertise, until the violation is fixed.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended due to Terms and Conditions

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
So if we fix the content and cancel the account, can we just still advertise only Product "A" - will this be possible?