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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended For No Valid Reason

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Team,

 

My Adwords account (Customer ID - <edited by a Community Manager as noted below>) was suspended for no valid reason. I have a travel website. www.flightsmojo.com and have made sure that website complies with all applicable google policies. The campaigns on the account were created itself by google adwords specialists. However, I received an email that the account was suspended due to suspicious activity on the billing information. This is my card which I am using and the billing address is perfectly correct. My account is managed by a marketing agent who has no answer for the following as well.

This is the first time I am using adwords and I am not having a really good experience. I have already filled the appeal for as discussed with the support team but have received an automated reply.

Please see if you can re review the account and get it reinstated. I can provide with any documents you require to validate that the card is mine.

Would appreciate you quick response on this matter.

Thanks,

Ana 

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Flights M
June 2016

Re: Account Suspended For No Valid Reason

Top Contributor
# 9
Top Contributor
Untrustworthy is about the business model and the business practices. NOT about the campaign itself.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: Account Suspended For No Valid Reason

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

Hi,

Currently google suspend lots of travel domain accounts without any reason.
But google has its compliance or policy points, they are comparing your website with their policies. If they find anything suspicious they suspend account.

Google will not disclose all reason with anyone why thy are suspend account. Google has its own rights.

 

In your reason:-

1. You are using flights company brand logo in your website. (Do you have written copy of proof)

2. Video is running in home page header. (Do you create this video)

3. Copywirte images 

4. Did you create any Call Only Ads on airlines name?

Thanks

Ashwani Kumar

Re: Account Suspended For No Valid Reason

Top Contributor
# 3
Top Contributor

Hi there;

This site has several violations (including but not limited to: pop up upon landing on the site, lack of physical location, disclaimer,...)

You need to systematically verify compliance of every section of the policy. Review and verify compliance of each clause;

The recommended method is to work section by section, and verify compliance. 
Only then - you can resubmit your site;

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended For No Valid Reason

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi,

My account was reinstated as it was a billing issue. Can i cancel my
account now and create another account later once my website is ready.

Hope adwords doesnt suspend cancelled accounts

Re: Account Suspended For No Valid Reason

Top Contributor
# 5
Top Contributor
You don't have to. Pause the campaign until you fix the website.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended For No Valid Reason

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi MosheTLV,

As you said, I had removed all my campaigns and Ads from my account. However, today its been suspended again for Untrustworthy Behavior. Can you please see if you can see why this is happening.

Re: Account Suspended For No Valid Reason

Top Contributor
# 7
Top Contributor

@Flights M;

Untrustworthy promotion means that the business model or the business practices you have  adopted / conducted were found unacceptable and your business cannot be promoted on Google.

Since it's a severe violation the chances of being reinstated are rare.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended For No Valid Reason

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Moshe,

I can understand that however, we had removed all the campaigns from the
account. And also were in the process of making changes in the website.
Suddenly now the account has been suspended.
Marked as Best Answer.
Solution
Accepted by topic author Flights M
June 2016

Re: Account Suspended For No Valid Reason

Top Contributor
# 9
Top Contributor
Untrustworthy is about the business model and the business practices. NOT about the campaign itself.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’