AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended Due to Billing Information Can't Be Verified.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Few days ago I signed up for an Adwords account. I had my first campaigns running last night then in the morning I got an email saying my account has been suspended due to billing information can't be verified. I don't know the reason why would Google Adwords suspend my account due to billing issues where in fact I was able to successfully fund it. I opted for 'Prepay'.

 

I called Adwords support team and one of the guys said the site and ads are totally fine and he sees nothing wrong with it but couldn't tell me exactly as to why it was suspended. He then suggested to email contact support, which I did. I sent an email and a few minutes I got a reply saying I violated Adwords policies. Here's the exact statement:

 

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

 

The site I built campaign for is FixingGarageDoor.com. The ad copies say something like this:

 

Fixing Garage Door

We Serve Boston, MA

Visit or Call Us Today!

 

Can you please guys help me figure out which of the policy clause I violated? I am more than willing to change what needs to be changed. It's just that I need to know the specific policy they said I violated.

 

Your help is highly appreciated!

 

 

2 Expert replyverified_user

Re: Account Suspended Due to Billing Information Can't Be Verified.

Top Contributor
# 2
Top Contributor

Hello and welcome,

 

Its unfortunate that your account has been suspended. At first instance to your website, I didn't find anything violating. But yes it does look that the website is pretty small with fewer pages and less content. That's my perspective though.

 

Can you try filling up this form and see if that helps you out:

 

https://support.google.com/adwords/contact/pf_suspended

 

Pankaj

Re: Account Suspended Due to Billing Information Can't Be Verified.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Pankaj!

 

I did fill that same form while back. No reply yet.

I'll let you know when I got a response.

 

 

Kram

Re: Account Suspended Due to Billing Information Can't Be Verified.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I just received this email:

 

Dear AdWords Advertiser,

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,
The Google AdWords Team

 

Does this mean it's the end of the road for me on Adwords? I already contacted support team but they can't help. It's just frustrating!

 

Any help guys?

 

Re: Account Suspended Due to Billing Information Can't Be Verified.

Top Contributor
# 5
Top Contributor

Hello,

 

Few questions:-

 

Did you create multiple Adwords accounts for the same website which you mentioned above?

 

The billing info you entered in the account, was that correct and verified?

 

Pankaj

Re: Account Suspended Due to Billing Information Can't Be Verified.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Pankaj,

 

No. I haven't created multiple Adwords accounts for that site. This is my first account and no one else is running campaigns for the same website.

 

As for the billing info, I am sure I put in the correct information. I am under the impression that it's verified because Google Adwords successfully charged my card thus putting funds to my account as prepayment. 

 

 

 

Kram

Re: Account Suspended Due to Billing Information Can't Be Verified.

Top Contributor
# 7
Top Contributor
Hi,

I have referred your case to Google and you should expect an email from them soon.

Pankaj

Re: Account Suspended Due to Billing Information Can't Be Verified.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I got an email saying they re-reviewed the account and their decision to suspend the account is final. Any account I will create in the future will be suspended as well. No further explanation is said other than they gave me a link to the terms and conditions page. This is preposterous! 

 

Thanks Pankaj anyway. I appreciate your help!

Re: Account Suspended Due to Billing Information Can't Be Verified.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Just an update:

 

Someone from Google AdWords team sent me an email saying that my account is currently "Under review" and this is just a temporary suspension. Then he send me a link to fill out a form again.

 

After filling the form and sending it back to Google, I got an email saying the same message I got before, saying that specialists have re-reviewed my account and have determined that the decision is correct and final. As a result, my account, and any related accounts I may have created, have been suspended.

 

Still don't know why my account has been suspended since I am pretty sure that my billing info is correct, and still no help from Google.

 

Kram

Re: Account Suspended Due to Billing Information Can't Be Verified.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Still no words from Google Adwords Team. This is quite frustrating.