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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspended - Billing Information

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey Everyone!

 

My company's AdWords account was suspended a little while ago. I have combed the ToS about a million times now and I cannot figure out the problem to save my life. If anyone could take a quick look, the URL is https://www.sumrando.com. Any ideas, solutions, or shots in the dark are totally welcome.

 

Thanks in advance!

 

Charlie

1 Expert replyverified_user

Re: Account Suspended - Billing Information

Top Contributor
# 2
Top Contributor

When trying to click on your site Google shows a warning message.....

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended - Billing Information

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

What's the warning message? Any chance you could send a screenshot? It displays fine on my end. Thanks.

Re: Account Suspended - Billing Information

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Ah, looks like the period got sucked into that link, can you let me know if https://www.sumrando.com gives you the same message?

Re: Account Suspended - Billing Information

Top Contributor
# 5
Top Contributor

Are you complying with the software principle section of the Policy?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended - Billing Information

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Yes. Our software is sound and reliable and our website provides plenty of content describing its features. All of our download buttons say "download" and there is a Terms of Service page on the site. 

Re: Account Suspended - Billing Information

Top Contributor
# 7
Top Contributor

Well...I'll ask again; have you read the Policy enirely ; all its sections and verified compliance with all sections and clauses?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended - Billing Information

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I've read the policy backwards and forwards several times over. I cannot find any violations. I've appealed to Google, but I just get the same default email in return stating that we are in violation of the ToS. I'm at a loss. I was hoping someone on here might be able to provide a fresh set of eyes and find something I overlooked.

Re: Account Suspended - Billing Information

Top Contributor
# 9
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Suspended - Billing Information

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at: https://adwords.google.com/select/tsandcsfinder

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: http://support.google.com/adwords/bin/answer.py?hl=en&answer=1703646

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.

Sincerely,
The Google AdWords Team