AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Account Suspend. Credit Balance. Can I get refund?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Greetings,

 

My adwords account was suspended out of the blue. With a red bar on dashboard inside adwords that

I had violate advertising policy.

 

There is a $300 credit on my account. How do i get that money refunded back?

 

jm

fardncompany@gmail.com

Re: Account Suspend. Credit Balance. Can I get refund?

[ Edited ]
Badged Google Partner
# 2
Badged Google Partner

 

Hello James M,

of course you can request for refund.

First thing you have to do, is to make sure this is prepayed amount of money, which I'm more than sure it is.

Secondly you should know you can only get refunded the whole amount - this won't be a problem I think.

 

Then you have to cancel your Adwords account, because only canceled accounts can be refunded. To cancel your account, click on cogwheel -> Account settings -> Preferences and find ''Cancel this account'' button.

 

After all this is checked/done and you do not come from countries like: Taiwan, Japan, China, India. You can click on Cogwheel -> Make payments -> Request refund

 

Alex