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Understand Google's advertising policies, including ad approval status and account suspension
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Account Hacked and Password Changed! HUGE MESS!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My acount A was hacked and the password was changed so I opened a second account B...I tried to set up the billing on account B google promptly suspended it and all other related accounts. How do I resolve this? I've tried to reset the password for account A but I can not answer the security question correctly and they do not have my new cell number. It is impossible to get anybody on the phone. I am soooooo screwed!

1 Expert replyverified_user

Re: Account Hacked and Password Changed! HUGE MESS!

Top Contributor
# 2
Top Contributor

Hello;

Follow the instructions on the link below to report the hacked account. When this is completed we will refer your case to Google asking to un-suspended the new account ( that you should not have opened .. - But this is understandable in your case...)

http://support.google.com/adwords/bin/answer.py?hl=en&answer=1722062&from=2364595&rd=2

 

And last tip:

Protect your Google account using 2 step verification

 

http://support.google.com/accounts/bin/answer.py?hl=en&answer=180744

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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