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Understand Google's advertising policies, including ad approval status and account suspension
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Account Hack and Suspension

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I'm facing a on going problem with my account and I've tried to contact the google team and all they could provide was an unresponsive email with no help at all.

 

I had no prior knowledge of google adwords or its existence, however, I happened to stumble upon good adwords and after logging in I had noticed that my account was suspended. What was more interesting was that I never applied for a google adwords account and the whole webpage was in Russian of which I have absolutely no knowledge of. I've sent multiple emails, I wanted to get in contact with Google and all they could send is a automated message  

 

"Thank you for writing in. While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder 

If you believe that you meet all of our Terms and Conditions and would like to appeal the suspension of your account, please fill in the following form: 
https://support.google.com/adwords/contact/pf_suspended"

 

I tried to click the link below but there were some information that didn't pertain to me nor did I have knowledge to fill it and submit it. 

 

I checked my account history and it seems like in 2007 my account was compromised and someone was placing ads on my account without my authorization. I canceled my account but it seems like the billing suspension is still on going.

I'm very interested in using this service but because of this suspension on my account I can't do anything before it get fixed. 

 

I'm frustrated how Google is not being helpful with my situation and their automated replying services is being a bit of a nuisance. 

 

What can I do to solve this situation?

1 Expert replyverified_user

Re: Account Hack and Suspension

Top Contributor
# 2
Top Contributor
Since the Adwords account usually uses the same email as other Google services (e.g. Gmail) - how come your Gmail account as not hacked?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Hack and Suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have no idea how my email was not compromised; maybe it was but I don't recall any instances where my email was hacked...

Re: Account Hack and Suspension

Top Contributor
# 4
Top Contributor
Ok;
let me check with Google on that;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Account Hack and Suspension

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you so much for your help!

Re: Account Hack and Suspension

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Dear Google Support Team !!

I have the same problem , my account was hacked , then today i couldn't login my Google Plus 

My Google Plus ID is :https://plus.google.com/107243364791264272314 

Plz help me , because i realy need to used Google Plus, i used my account 2 years , and it's very improtant with me !!!!

 

Tks so much !!!!