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Understand Google's advertising policies, including ad approval status and account suspension
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A negative keyword (X) is preventing your ad from showing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I believe this is a bug!! Please tell me why my ads don't show due to this error. 

I checked my negative list and the term is not excluded, not even at campaign level.

Please tell me what to do, this is very urgent!!

1 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Procab S
September 2015

Re: A negative keyword (X) is preventing your ad from showing.

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Hi Procab,

Can you please check if in your shared library there are negative list which is applied to the campaigns.?

Cheers!
Rinkal

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Marked as Best Answer.
Solution
Accepted by topic author Procab S
September 2015

Re: A negative keyword (X) is preventing your ad from showing.

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Hi Procab,

Can you please check if in your shared library there are negative list which is applied to the campaigns.?

Cheers!
Rinkal

Re: A negative keyword (X) is preventing your ad from showing.

Top Contributor
# 3
Top Contributor
Hello,

Can you clarify if your keywords (for which diagnosis is saying that your ad is being prevented from showing) are accruing impressions, clicks or it's just the message of the tool?

Pankaj

Re: A negative keyword (X) is preventing your ad from showing.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Yes, there are some lists and i found one containing my term in negative. Thanks for the answer, I hope my ads will show now as I removed the term from the negative kw list. Can you explain why the shared library contained my term?

Re: A negative keyword (X) is preventing your ad from showing.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes, it records impressions but when I search for it in Preview i get the "preventing from showing" message.

Re: A negative keyword (X) is preventing your ad from showing.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
My ads are now showing, thanks!